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COMCAST-SPECTACOR CREATES NEW CUSTOMER SERVICE PHILOSOPHY
YO, PHILLY! HOW YOU DOIN!
Comcast-Spectacor, the Philadelphia-based sports and entertainment firm, is adopting a new customer service philosophy and catch phrase to be used with all of its teams, facilities and entities. Whenever you encounter a Comcast-Spectacor employee they will greet you with the "How You Doin!" and a big smile. It's all part of the company's new customer service philosophy.
"Our new approach begins with a simple question, 'How You Doin',' but it's more than that. It's going above and beyond and treating our customers the way they want to be treated. It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," added Comcast-Spectacor Ventures President Peter Luukko.
"Every one of our customers are our Most Valuable Players in our business," added Luukko. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees.
Comcast-Spectacor's new customer service philosophy encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to gauge its performance.
Comcast-Spectacor will reward its employees who excel in this new customer service initiative with prizes and rewards. This recognition of employee excellence can come from both customers and other employees.
Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by visiting the Guest Services Booth in the Broad Street Atrium during an event and nominating the employee.
As part of the campaign all Comcast-Spectacor employees will wear "How You Doin'!" buttons and use the phrase every time a new customer approaches. The program extends to all full-time and part-time employees who work at both facilities.
If you have suggestions on how we can make your experience more enjoyable, or would like to nominate an employee who demonstrated the "How You Doin" philosophy, please click here to send us an email. |
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